kataai
3 jobs
2 months ago
Lead Delivery Support (Remote)
RemoteAPACFull-timeSenior
Indonesia
Lead and operate the Technical Support function — managing client issue triage, BAU client requests, SLA performance, incident response, RCA quality, and continuous workflow improvement — for Kata's chatbot, voice…
ai api azure cloud conversational-ai +11 skills
2 months ago
Senior Technical Support Engineer (Remote)
RemoteAPACFull-timeSenior
Indonesia
Run Kata.ai's Technical Support function end-to-end — managing client issue triage, BAU client requests, SLA performance, incident response, RCA quality, and continuous workflow improvement — across Kata's…
ai api automation azure bash +15 skills
5 months ago
Technical Support Engineer (Freelance)
RemoteAPACPart-timeJunior
Indonesia
Responsible for configuring WhatsApp Business API, Kata CX, and Omnichannel accounts, resolving technical issues via email, tickets, WhatsApp, and SeaTalk, proactively monitoring system health, maintaining custom…
ai api chatgpt conversational-ai fintech +10 skills