probegroup

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47 jobs
probegroup
yesterday

Account Manager

APACFull-time
Australia

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North…
probegroup
2 days ago

Quality Assurance Analyst

APAC
Philippines

The analyst evaluates customer calls, emails, and chats, analyzes KPI and quality data, reports performance trends, coaches agents, and ensures adherence to quality, regulatory, industry, and company standards.
probegroup
2 days ago

Team Leader

APACFull-time
Philippines

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North…

employee-relations performance-management
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probegroup
6 days ago

Business Analyst

APACFull-time
Philippines

On-site Business Analyst in Quezon City owning the end-to-end reporting and analytics suite for a single BPO client account. Day-to-day work centers on consolidating contact-center data (telephony, WFM, quality, client files) into Excel/Power Query/Power BI/Tableau dashboards, building forecasts, and presenting weekly and monthly business reviews to client stakeholders.

analytics automation data-quality data-visualization power-query +3 skills
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probegroup
6 days ago

Customer Service Agent

APACFull-time
Australia

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North…
probegroup
6 days ago

Convai Software Engineer

APACFull-time
New Zealand

Software engineer at Probe Group's Convai division, building automated conversational AI products (ASR, NLU, TTS, chatbots, voice biometrics). Day-to-day work covers the full app lifecycle — design, build, test, deploy — using JavaScript/TypeScript, Node.js, React, and AWS (Lambda, DynamoDB, S3).

ai aws dynamodb git javascript +5 skills
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probegroup
6 days ago

Workforce Real Time Analyst

APACFull-time
Philippines

Monitors staffing and agent schedule adherence in real time, analyzing call volumes, average handle time, staffing thresholds, PTO, and shift swaps. Uses Excel with macros, reporting tools, databases and SQL, and workforce management software while coordinating production-impacting issues with IT and telecom teams.

sql
probegroup
last week

Customer Care Representative Remote

RemoteAPACFull-time
Australia

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North…

accessibility android ios
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probegroup
last week

Quality Analyst

APACFull-time
Philippines

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North…
probegroup
last week

Technical Support Team Leader

APACFull-time
Philippines

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North…
probegroup
last week

Customer Service Agent

APACFull-time
Australia

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North…

accessibility crm customer-retention networking regulatory-compliance
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probegroup
last week

Senior Learning & Development Manager

HybridAPACFull-timeSenior
Australia

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North…
probegroup
2 weeks ago

Sales Executive - Conversational AI

APACFull-time
Australia

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North…

agile ai analytics conversational-ai lead-generation +3 skills
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probegroup
2 weeks ago

Customer Service Representative

HybridAPACPart-time
Australia

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North…
probegroup
2 weeks ago

Customer Service Representative

HybridAPACPart-time
Australia

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North…
probegroup
3 weeks ago

Quality Manager

APACFull-time
Philippines

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North…

fintech six-sigma talent-management
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probegroup
3 weeks ago

Quality Assurance Analyst

APACFull-time
Philippines

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North…

process-improvement
probegroup
3 weeks ago

Workforce Real Time Analyst

APACFull-time
Philippines

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North…
probegroup
3 weeks ago

Workforce Reporting Analyst

APACFull-time
Philippines

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North…

analytics automation crm data-analytics data-governance +7 skills
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probegroup
3 weeks ago

Solution Architect

APACFull-time
Philippines

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North…

pre-sales solution-design stakeholder-management
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