3PL Account Manager

About the role

We are looking for a proactive and results-driven 3PL Account Supervisor to join our Last Mile Operations team. In this role, you will manage relationships with third-party logistics (3PL) partners, ensure sufficient rider capacity, oversee onboarding activities, and support operational excellence. You will work closely with internal stakeholders and external suppliers to ensure smooth day-to-day operations and achieve service level targets.

Key responsibilities

• Manage a portfolio of assigned 3PL suppliers and serve as their primary point of contact.
• Build and maintain strong supplier relationships to support operational performance and compliance.
• Monitor rider headcount and ensure suppliers meet forecasted capacity requirements.
• Drive supplier fulfillment to achieve daily and weekly operational targets.
• Coordinate the onboarding and activation of new 3PL riders, including document verification and system setup.
• Deliver or coordinate rider training on company standards, app usage, SLAs, safety, and hygiene.
• Resolve supplier-related issues, including payment inquiries, inactive riders, system issues, and documentation gaps.
• Collaborate with Finance, Operations, and other internal teams to ensure timely issue resolution.
• Track supplier performance, onboarding progress, and rider headcount.
• Prepare regular reports and ensure compliance with company policies, SOPs, and operational standards.

Requirements

• High school diploma or equivalent required; diploma or bachelor's degree in logistics, supply chain, business administration, or a related field is preferred.
• Previous experience in logistics, last-mile delivery, or 3PL operations.
• Experience managing supplier or vendor relationships is an advantage.
• Strong communication, negotiation, and interpersonal skills.
• Excellent problem-solving and organizational abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office, particularly Excel.
• Familiarity with logistics or fleet management systems is a plus.
• Good command of English; Arabic is an advantage.