Academy - Associate Delivery Customer Success Manager

Welcome to SoftwareOne Academy, our global program dedicated to developing the next generation of professionals. A mix of work and learning!

Are you looking for an Apprenticeship opportunity? We are hiring 2 Customer Success Managers for our Apprenticeship Program in Paris.

In this role, you will be the primary point of contact for customers, where you will manage quote creation, order processing, and day-to-day customer requests. You will be responsible for a list of accounts in the region. You will also coordinate with the various Teams in SoftwareOne and ensure customer needs are met in a timely and accurate manner.

Key Responsibilities:

• Coordinate with the relevant Licensing Specialists to provide license knowledge and support during the sales process
• Serve as key resource for volume license offerings
• Act as the single point of contact for account manager and customer, supporting their day-by-day delivery and overseeing
• Develop and maintain consultative relationships with existing customers
• Grow and maintain existing customer and partner relationships
• Establish and expand relationships with key executives and decision makers