Account Manager/Affiliate Operations Manager

Gravira Group

Luck doesn’t happen. It accumulates.
At Gravira Group, we believe exceptional results are built through thousands of smart decisions, fast experiments and people who care enough to ask one more question.

That’s what Gravity of Luck means to us.
We’re building one of the fastest-growing iGaming products in Tier-1 markets, and we’re looking for someone who enjoys bringing structure, accuracy and transparency to complex operational processes.

About Gravira Group
Gravira Group is a fast-growing international iGaming company focused on Canada and Tier-1 markets.
We build and scale our own products by combining Product, Acquisition, CRM, Payments, Engineering, Analytics and Operations into one high-performance system.
We move fast.
We make decisions based on data.
We trust ownership over bureaucracy.
As our Affiliate direction grows, we’re separating commercial acquisition from operational ownership and building a stronger operational foundation for the department.

Why this role exists
Affiliate growth creates more than new partnerships.
It creates more partner data, deal terms, payments, statuses, reports, follow-ups and dependencies between teams.
When this information is incomplete or inconsistent, small operational issues quickly become business problems.
Your mission is to make sure the operational side of Affiliate works accurately and predictably.
You’ll own partner data, reporting, documentation, follow-up control and internal affiliate processes, working closely with the Head of Affiliate, Affiliate Sales Manager, Finance, Analytics, Risk, Product and Marketing.
This is not a cold sales or partner acquisition role.
Your focus is making sure that once a partner enters the business, everything around that partnership is properly documented, tracked and visible.

What You’ll Own
Maintaining and updating partner data in NetHunt CRM.
Managing partner and deal information in Affilka.
Entering, verifying and updating affiliate data after partner negotiations.
Keeping partner statuses accurate and up to date.
Owning daily, weekly and monthly affiliate reporting.
Tracking payments, commissions, deal terms and follow-ups.
Reconciling information between NetHunt, Affilka, reports and internal documentation.
Monitoring missing information, inconsistencies and overdue actions.
Supporting partner onboarding from the operational side.
Controlling deadlines and preventing missed follow-ups or payment-related issues.
Maintaining clear and reliable operational documentation.
Identifying gaps in existing workflows and suggesting improvements.
Improving reporting, data structures, workflows and automation where possible.

What Success Looks Like
Six months after joining Gravira Group:
Partner information is accurate, complete and up to date.
NetHunt, Affilka, reports and internal documentation remain aligned.
Affiliate reporting is delivered consistently and without avoidable errors.
Partner statuses, payments, commissions and deal terms are clearly tracked.
Missing information and overdue actions are identified before they become problems.
Partner onboarding runs through a clear and predictable operational process.
Affiliate, Finance, Analytics, Risk, Product and Marketing teams have reliable information when they need it.
Less time is spent searching for data, correcting inconsistencies or chasing missing information.
Affiliate operations become more structured, transparent and scalable.

We’re Looking For Someone Who
Has experience in the iGaming industry with Tier-1 products.
Has experience in Account Management, Affiliate Operations, Partner Operations, CRM Administration, Support Operations, Data Operations or a similar role.
Has strong attention to detail and can work accurately with structured data.
Has experience with CRM systems, affiliate platforms, spreadsheets, reporting tools or operational databases.
Has a strong level of Excel / Google Sheets.
Can keep large amounts of information organized, accurate and up to date.
Has strong follow-up discipline and doesn’t let tasks disappear.
Has an analytical and process-driven mindset.
Communicates clearly with both internal teams and external partners.
Can work with repetitive operational tasks without losing accuracy or focus.
Takes ownership of problems instead of waiting for someone else to notice them.
Has English at B2 level or higher.

Nice to Have
Hands-on experience with NetHunt.
Hands-on experience with Affilka.
Experience working with affiliate reporting and commission calculations.
Experience with data reconciliation across multiple systems.
Experience improving operational workflows or introducing automation.
Experience working closely with Finance, Analytics, Risk, Product or Marketing teams.
Experience in a fast-growing startup or international iGaming environment.
Why Gravira Group
This is a role for someone who likes things to make sense.
You’ll have direct influence over the structure and quality of our Affiliate operations and will work closely with teams across the business.
Your work will make partner information easier to understand, processes easier to follow and operational issues easier to catch before they become bigger problems.

We value:
Accuracy over assumptions.
Ownership over bureaucracy.
Transparency over information silos.
Process improvement over doing things the same way forever.
And people who notice when something doesn’t work — and take responsibility for making it better.

Build Gravity of Luck
At Gravira Group, luck isn’t random.
It’s the result of curiosity.
Of ownership.
Of speed.
Of hundreds of small improvements that compound over time.
If you’re the person who notices the missing field, the inconsistent number, the overdue follow-up or the broken process — and doesn’t rest until it’s fixed — you’ll feel at home here.

Build Gravity of Luck with us.