Account Manager
You manage a designated book of business and drive revenue growth through upsells and cross-sells. You develop account plans, strengthen relationships with client stakeholders, conduct Executive Business Reviews, and communicate product roadmap updates. You monitor renewals, support client success, coordinate internal teams, log outreach in CRM, address complex problems, report customer feedback, and track commercial requests through completion.
Responsibilities
- Manage a designated book of business consisting of diverse clients
- Develop account plans for Tier 1 and Tier 2 clients
- Map client organizations and strengthen relationships with stakeholders
- Identify new groups, desks, and individuals for footprint expansion
- Set up Executive Business Reviews
- Communicate Eventus product roadmap changes and updates
- Monitor upcoming contract renewals
- Establish client engagement models and health-check touchpoints
- Develop action plans for clients that are not in a positive state
- Coordinate with internal departments to support client success
- Log client outreach in CRM
- Serve as an escalation point with the CX team
- Report customer feedback
- Coordinate with Regulatory Affairs, Implementation, and Product teams
- Own end-to-end client commercial requests and track progress
Requirements
- Experience navigating complex organizations and achieving or surpassing revenue targets
- Capital markets or trading experience is a plus but not required
- Minimum 5 years of experience as a quota-bearing sales or account management professional
- Bachelor’s degree in Computer Science or a relevant field
- B2B experience is highly desirable
- Strong communication and interpersonal skills
- Strong problem-solving and listening skills
Benefits
- Stock options
- Health coverage
- Dental coverage
- Vision coverage
- Disability coverage
- Unlimited PTO
- Flexible PTO