Account Manager for AI Calls Startup

Account Manager for AI Calls Startup 19.08.26
About Us
We are a fast-growing and leading company in the AI Voice space for the iGaming industry. Our AI Voice & Messaging Player Activation Platform helps casino and betting operators turn registrations into deposits and reactivate inactive players — improving Reg→Dep conversion and player LTV at a scale human call centers can't match. Our product is already used by 20+ brands across 8+ geographies. We are funded and building a team of top-tier talent.
Who We're Looking For
We are looking for an Account Manager who will own client results after the sale. You take the client over at kickoff and become their main point of contact: you design campaigns from our funnel library, own the campaign spec, interpret results, present reports, and prepare data-based briefs for the next launches. You work in a trio: a Coordinator handles data collection, statuses, and ops routine; Sales closes commercial deals — you own decisions and results.
About You
You come from Retention / CRM in iGaming and understand how player campaigns actually work: bonus mechanics, segmentation, reactivation logic. You read campaign analytics and turn numbers into decisions and next steps. You build warm, trusted relationships with clients and can defend your recommendations in English.
What Awaits You
A high-intensity team where everyone is focused on results. No bureaucracy, no pointless rules, no slow teammates. Transparent motivation tied directly to the value you create: bonus per launched campaign plus a recurring bonus per active brand on subscription. Clear processes, playbooks, and a funnel library from day one — and real room to grow as the department scales.
Responsibilities
Own the client relationship after kickoff: onboarding call, regular syncs, main point of contact.
Qualify each project and select the funnel and segment logic from our funnel library.
Fill in the campaigns: segments, agent & SMS scripts and parameters, volumes, dates, alerts, postbacks.
Own launched campaigns by result: interpret metric deviations, decide on pauses and changes.
Check in with clients after launch: conversions visible on their side, traffic quality.
Interpret campaign analytics, build reports present to clients.
Prepare plan scaling of clients, brands to new geos, segments, etc.
Escalate complex cases and needs for new funnels or scripts to the Retention Manager, with campaign data.
Requirements
2+ years in Retention / CRM / Account Management in iGaming, Gambling, or Betting — Retention or CRM Manager is the ideal background
Understanding of retention mechanics: bonuses, segmentation, reactivation, player lifecycle.
Confident with metrics: Reg→Dep conversion, LTV, GGR/NGR — plus campaign funnel metrics (answer/reach rate, conversion to deposit).
Experience with CRM / campaign tools (Smartico, Optimove, Customer.io, or similar).
Ability to turn analytics into recommendations and defend them to a client.
English — confident working level.
Nice to Have
Experience in a performance call center or with voice/SMS channels.
Experience working alongside sales on account growth.
What we offer
Fully remote work format and flexible working hours.
Competitive salary pegged to USD + performance bonuses.
24 days of paid vacation (sick leave, national, religious, and company holidays).
A friendly communication culture and transparent processes.
Dynamic work environment.
Opportunities for professional development and career growth.
No micromanagement — just trust, ownership, and freedom to experiment.