Account Manager
About Us
HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We bring together global and local brands across accommodation, transport, activities, and payments through our network of 300,000 hotels and 60,000 hard‑to‑reach, high‑value clients in 140 source markets. We are tech‑driven, customer‑centric, and powered by the strength of our people — Team HBX Group — who move fast, dream big and make the difference every day.
Our unique blend of technology + data + people, combined with our “global approach, local touch” mindset, is what truly sets us apart.
Job Summary
The Account Manager is responsible for developing and nurturing long-term, differentiated, and sustainable partnerships with hotel partners. Through a consultative and data-driven approach, the Account Manager leads strategic negotiations, delivers compelling joint value propositions, and ensures the commercial success of the portfolio. This role is pivotal in the tandem model, working closely with the Account Optimization Manager to align strategy, execution, and performance monitoring.
Responsibilities:
- Conduct face-to-face meetings with partners to present tailored, compelling propositions
- Communicate the unique benefits of partnering with HBX Group
- Lead high-stakes negotiations with new and existing partners
- Secure favorable terms and close high-value agreements
- Drive revenue growth within the given portfolio
- Identify opportunities to improve contracting quality and conversion rates.
- Identify and onboard new strategic accounts
- Integrate HBX Group ecosystem solutions into partner strategies
- Collaborate with Business Development Managers to harvest signed acquisitions
- Maintain accurate records in internal tools
- Support the resolution of major supplier or client complaints, negotiating the most suitable solution to maintain good service and a positive relationship with clients