Account Manager

You build trusted relationships with decision makers and executives, manage complex client issues, identify upselling and cross-selling opportunities, analyze feedback and account performance, and support client onboarding through training and operational assistance.

Responsibilities

• Build trusted relationships with decision makers and executives on strategic accounts
• Establish a global internal network and collaborate across cultures and time zones
• Act as the escalation point for complex client issues
• Align products and services with client goals
• Identify upselling and cross-selling opportunities
• Gather and analyze client feedback
• Report on account management performance and client satisfaction metrics
• Support client onboarding by addressing technical and operational challenges
• Conduct client training sessions

Requirements

• 5-10 years of experience managing enterprise-level B2B key accounts
• Professional experience in fintech, SaaS, or payment services
• Strong interpersonal and communication skills
• Problem-solving abilities
• Experience managing multiple priorities in a fast-paced environment
• Proficiency in Google Workspace, Microsoft Office, and CRM software
• Flexibility across time zones
• Fluency in English, Mandarin, and Cantonese

Benefits

• Competitive salary and benefits package