Account Manager
Location: Hochiminh, Danang, Thailand, Singapore
Kyanon Digital is a Vietnam-based tech powerhouse delivering world-class digital impact to global clients. With a team of over 500 engineers and consultants, we offer end-to-end digital transformation solutions to major clients across diverse industries. Our mission, “Making Digital Impact that Matters”, guides our commitment to becoming the trusted technology partner for companies ready to transform.
The Account Manager acts as a strategic business partner and client advocate, moving beyond transactional support to ensure every client’s long-term success. You will serve as the trusted link between our world-class engineering teams and our global clients, ensuring their business objectives are not just met, but exceeded through proactive planning and exceptional service delivery.
How you can contribute:
Strategic Partnership: Proactively engage with clients and internal departments to deeply understand business goals and translate them into strategic account plans.
Revenue & Growth Catalyst: Assist in managing key accounts to identify new opportunities for growth and drive the client’s long-term digital roadmap, directly contributing to sustainable revenue.
Stakeholder Partnership: Represent the “voice of the client” internally to inform sales, product, and delivery processes, ensuring a truly high-quality, seamless client experience.
Operational Excellence: Monitor account management activities and leverage data to provide predictive insights for continuous improvement in both client satisfaction and service delivery efficiency.
Negotiation & Renewal: Assist senior management with contract renewals and upsells, employing strong negotiation and commercial acumen.
What You Should Have To Maximize Your Contribution:
Education: Bachelor’s degree in Business Administration, Marketing, or a related field.
Experience & Industry: 5+ years of proven experience in Account Management or a related client-facing role, ideally within a tech/consulting environment or with clients in relevant sectors (e.g., FnB, E-commerce, banking, manufacturing).
Strategic Planning: Demonstrated ability to translate high-level business objectives into actionable account growth and engagement plans.
Stakeholder Partnership: Exceptional skill in building and maintaining consultative, trust-based relationships with key client contacts, moving beyond a “ticket-taker” mentality.
Data-Driven Advisory: Strong analytical skills to assess account performance, manage client feedback, and provide data-driven recommendations for growth and service improvement.
Communication & Influence: Proficiency in both written and verbal communication in Vietnamese and English to effectively coordinate with a global client base and internal teams.
Must be a Calm, Confident, and Clear Communicator.
https://kyanon.digital/careers/accountmanager/