Account Manager

Role purpose

To manage and grow a portfolio of corporate clients within the white-collar segment, driving revenue through the placement of professional and managerial-level talent across key sectors, while ensuring exceptional client experience and long-term partnership retention.

Key responsibilities

Client relationship management

Serve as the primary point of contact for assigned corporate accounts, building strategic and trusted relationships with HR directors, talent acquisition managers, and C-level stakeholders.
Conduct regular business reviews to assess service satisfaction, identify new opportunities, and strengthen client loyalty.
Proactively anticipate client needs and provide tailored manpower solutions aligned with their business objectives.

Business development & revenue growth

Identify and pursue upselling and cross-selling opportunities within existing accounts.
Develop and present commercial proposals, contracts, and SLAs in line with company pricing and margin policies.
Achieve and exceed individual monthly and annual revenue targets.

Talent fulfillment coordination

Work closely with the recruitment and operations teams to ensure timely delivery of qualified white-collar candidates across functions such as finance, HR, sales, marketing, engineering, and administration.
Monitor candidate shortlisting, interview scheduling, offer management, and onboarding to ensure a seamless client experience.
Handle replacement requests, escalations, and performance issues professionally and promptly.

Market intelligence

Stay updated on white-collar talent market trends, salary benchmarks, and competitor activities.
Provide clients with advisory insights on hiring strategies, compensation, and workforce planning.

Reporting & CRM

Maintain accurate and up-to-date CRM records including pipeline activities, client communications, and placement data.
Submit weekly and monthly performance reports covering revenue, pipeline status, and client health.

Requirements

• Bachelor's degree in Business Administration, Human Resources, or a related field
• 3–5 years of experience in account management within HR services, staffing, or recruitment
• Proven track record in managing white-collar accounts across professional sectors
• Strong knowledge of Saudi labor market and Saudization regulations
• Excellent negotiation, communication, and presentation skills in Arabic and English
• Proficiency in CRM systems and MS Office Suite