Account Manager

You will manage hospitality client relationships, maximise adoption of campaigns, loyalty and offers, identify retention and upsell opportunities, provide performance insights, resolve concerns with internal teams, support post-launch engagement, and share feedback to improve customer engagement strategies.

Responsibilities

• Build proactive client relationships and maximise platform feature usage
• Identify at-risk clients and deliver targeted retention solutions
• Provide performance reviews and tailored business insights
• Collaborate with Product, Support, and Marketing teams to resolve issues
• Guide clients through platform best practices
• Monitor account health and usage data to identify upsell opportunities
• Support post-launch onboarding and continued engagement
• Capture client insights and feedback

Requirements

• 1–3 years of experience in a client-facing role such as account management, hospitality technology, or B2B SaaS
• Experience working with hospitality clients
• Ability to manage client relationships, resolve concerns, and drive digital tool adoption
• Familiarity with CRM platforms, customer analytics, or marketing automation tools
• Excellent written and spoken English communication skills
• Strong analytical skills
• Ability to manage multiple client accounts