Account Manager

Are you passionate about driving customer success and building long-term relationships that deliver real business impact?

Are you ready to shape how companies use cloud and software solutions?

SoftwareOne is a global leader in cloud and software services. We’re hiring an Account Manager in Shanghai to build strong client relationships and drive business growth through innovative technology solutions.

Key responsibilities:

• Customer Relationship Management: Build and maintain trusted relationships with key stakeholders and executive sponsors, serving as the primary point of contact for all account-related matters.
• Business Development & Growth: Identify and pursue new opportunities to expand our customer base, acquire new logos, and strengthen market presence.
• Account Strategy & Planning: Develop and implement comprehensive account strategies with clear short-, mid-, and long-term goals focused on growth, retention, and profitability.
• Solution Delivery & Customer Experience: Ensure timely and successful delivery of solutions while taking ownership of the overall customer experience and day-to-day service excellence.
• Internal Collaboration & Team Enablement: Cultivate strong internal partnerships to drive effective collaboration and execution of sales strategies across teams.
• Performance Monitoring & Value Communication: Track and forecast account metrics, KPIs, and financial data while articulating business value and showcasing outcomes achieved through advisory, delivery, and managed services.