Account Manager

Account Manager
Location: New York, NY | Hybrid: 3+ days/week
Salary: $140K–$170K + Equity

Were looking for an experienced Account Manager to drive the post-implementation success of health system customers. You'll build trusted partnerships, ensure adoption, deliver measurable outcomes, and tie product usage to real ROI. This is a relationship-driven role requiring comfort navigating complex healthcare organizations and advocating for customer success.

Responsibilities:

• Build and maintain executive and operational relationships across hospital and health system accounts.

• Drive adoption, track outcomes, and demonstrate ROI across departments.

• Identify risks and proactively solve workflow, change management, and resourcing challenges.

• Manage renewals and identify upsell/cross-sell opportunities aligned with customer needs.

• Partner with Product, Design, Engineering, and Sales to deliver tailored enterprise solutions.

• Provide actionable customer feedback to inform product roadmap.

• Develop structured account plans, MBRs, and QBRs to communicate results and align on growth.

Ideal Candidate:

• 3–7 years in white-glove Account Management, consultative post-sales, or top-tier consulting roles.

• Proven success driving renewals and expansions in complex, regulated environments.

• Experience with AI, analytics, SaaS, or healthcare/tech products.

• Strong relationship-building, communication, and cross-functional collaboration skills.

• Willingness to travel ~20% (2–4x/month).

• Background or deep interest in healthcare or pharma.

If you're passionate about transforming healthcare and delivering measurable impact for clients, wed love to hear from you.