Account Manager

Talent Insider is an upcoming HR Consultancy Service, founded in 2021. Our clients have been some of the leading brands in Indonesia, and this service continues to expand.

Registered in Singapore & Indonesia, we can assist with your growth plans and strategies, and continue to expand our regional presence with strong regional partners to assist our client in recruitment and branding strategy.

Job Description

• Support New, Renewal And Outdated Quotes With Direction From Sales Managers/TM.
• Provide First Line Support For Customer Inquiries In Timely And Consistent Manner.
• Manage Accounts And Develop Trusted Advisor Relationships Especially With Key Accounts; Coordinates With The TM Working On The Same Account To Ensure Consistent Service.
• Manage For New And Prospective Clients In The Company CRM Ensuring All Communication Is Logged And Accurate.
• Assess And Assist The Various Sales Team Requests Related To Technical Problems And Provide Solutions.
• Provide Regular Reporting On Client Service Utilization, As Well As Analysis Of Usage Trends And Service Opportunities; Help Then Increase Usage; Detect And Prevent Potential Cancellations.
• Help Define, Implement And Manage Client Communication Plans To Support Product Usage And Growth In Accordance With Overall Account Strategy.
• Proactively Contact Clients To Check In, Answer Questions, Identify Training Needs And Schedule Training If Needed.

Requirement

• Bachelor's degree in business administration, Marketing, Sales, Communication or any other related field​
• At least 2 years working experience in account management.
• High level of personal initiative.
• Good planning and organizational skills.
• Strong communication skills, both verbal and written.
• Excellent interpersonal and problem-solving skills.
• Good analytical and multi-task skills.
• Proficiency in CRM software.