ACCOUNT MANAGER TRAINEE

We are looking for an Account Manager Trainee (AM Trainee) with an interest in International Trade.
The Account Manager Trainee serves as a support role for the Account Manager to achieve the client ́s satisfaction. The AM Trainee is expected to provide excellence in strategic administration tasks, interact with internal stakeholders and solve customer ́s claims to assure customer service in the following areas:

• Quality Assurance:
  Supplier Management Audits.
  Compliance Audits.
• Quality Control Services:
  Product Inspections.
  Lab tests
• Customs compliance services:
  Pre-Customs Clearance Inspection

Responsibilities:

• Support taking inquiries and requests from customers and addressing their needs.

• Manage account setup (GIs, Commercial, user access, company structure) as well as services setup and follow-up in the system, from service creation support to report delivery and payment tracking (service CUT).

• Define, follow up and confirm (along with coordination and protocol teams) the MD quotation and inform booking changes to customers.

• Support AMs during the meetings with other members of the team in and out of the country to discuss progress and find new ways to improve business.

• Perform random audits to the reports sent by our team.

• Provide all relevant information to the Finance team to invoice the services.

• Follow up with customers for payment collection.

• Education: bachelor's degree on International Business/Trade/Relations or related field.

• Ability to communicate in writing and spoken in English and Spanish.

• Ability to multitask and juggle several responsibilities simultaneously.

• Good at using computer application software such as Excel, Word, Power Point, etc.

• Organizational skills, good attention to detail and multitasking.

• At least one year of working experience in operations/ customer service will be a plus.

Compensations:

• Benefits above the legal requirement.
• Performance bonus reaching KPIs.