Account Manager Transfer Agency

About Apex

The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.

Your career with us should reflect your energy and passion. That's why, at Apex Group, we will do more than simply 'empower' you. We will work to supercharge your unique skills and experience. Take the lead and we'll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you.

Our Services: Investor Due Diligence

AML screening to ensure investor compliance with money laundering
All investor types considered (individual, nominee, entities, trusts, partnerships, etc.)
Collection and identification of beneficial owners and shareholders
Upfront and ongoing screening of investor and associated parties (UBOs, directors, trustees, etc.)
PEP identification and reporting

Registration and Static Data

Maintain investor registers, including all static data such as address, emails, PEP, investor risk classification and tracking of KYC renewal date under continuous monitoring program
Distribute investor communications and mailings via manual email, portal, or system generated

Dealing & Cash

Receive and process subscriptions, redemptions, transfers, and switches
Approve bank information for wires
Match money received to money in the bank

Reconciliations

Reconcile money movements related to subscriptions, redemptions, switches, and distribution
Investigate reconciliation breaks
Chase for missing monies related to partial or unsettled payments
Ensure custodians and distributors are all reconciled by the end of each month

Reporting

Client reporting via email, system generated, or portal (PFS Paxus, Apex Connect, E-front, Investment Café)
Fund manager reporting: missing documents, AML status of investors, estimated/confirmed cash flows
Investor reporting: NAV statements, contract notes confirmation subscription/redemption, capital calls, dividend distribution notices or any other communication requested by board of directors or investment managers
Custodian/distributor reporting: fund settle CNs, access to accounts for ClearStream, Allfunds and more
Family office reporting: updating FO investor accounts

Tax, FATCA/CRS

Collection of relevant FATCA/CRS forms
TIN and GIIN verification
Tax declaration collection
Defining tax status of every investor in system

Role Responsibilities

Working individually and as part of a team to cover an assigned set of funds as a knowledgeable and professional point of contact for fund investors, fund managers and internal teams regarding fund documentation, investor registries and AML/KYC processing.

Possess good understanding and knowledge of AML/KYC laws and guidelines set out by appropriate MENA regulators, CIMA and Apex AML policies and adhere to these established policies, procedures and controls
Knowledge of Bermuda and BVI AML/KYC laws will be an added advantage
Should have knowledge of all the transfer agency functions including AML/KYC and investor onboarding, share registry dealings, Metrosoft screening, payments, FATCA/CRS filings etc.
Should coordinate with the appropriate operations and CRM teams involved in order to ensure tasks are completed
Possess a basic understanding of fund structures - share classes vs. series and understand the NAV per share so as to enable publishing the correct prices to various pricing vendors such as Bloomberg, Refinitiv, Morningstar etc.
Basic understanding of accounting related to subscriptions, redemptions, distributions and ensure investor communications are released in line with procedures and deadlines are met
Establish a good relationship with FA teams and establish the workflow/procedures to ensure the FA team is updated at all times in relation to any TA activity to be included in the NAV
Responsible for fund audits in relation to any TA related PBC requirements
Have a good command of the English language and possess good written and communication skills. Understanding of Arabic (written and speaking) will be an added advantage
Possess good email etiquettes as the candidate will be communicating with the investors and clients
Confident in communicating with investors and handle any situations that arise in line with Apex's policies
Should be able to read, understand and provide comments on the TA related aspects in a fund's PPM including coordinating with the corporate secretary for any waivers, board resolutions required in relation to any TA activity
Maintain knowledge of assigned funds, fund timelines, deal documentation and related processes
Understand workflows and organize responsibilities and priorities to meet and manage deadlines with exceptional attention to detail and follow through
Participate in special projects as assigned, including automation efforts, enhanced controls, system testing and client research

Required Experience

Overall, 5-7 years of experience with a minimum of 3 years' experience in transfer agency role
Minimum of 2 years of experience at team leader/managerial role (for AVP role)

What you will get in return

A high level of visibility within a large organisation on an upwards trajectory
The ability to define a function of the Apex business in State of Qatar
Be part of a dynamic and fast-paced team that makes a genuine impact on revenue and sales pipeline
Opportunity to work with a diverse, agile and global product line
The opportunity to innovate, improve process and really make a difference

Additional information

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic status, responsibilities for dependants, physical or mental disability. Any hiring decisions are made based on skills, qualifications and experience.

We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.

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