Account Manager Transfer Agency

About The Apex Group

The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally, and provide cross-jurisdictional services.

With our clients at the heart of everything we do, our hard-working team has successfully delivered an unprecedented growth and transformation journey. We are now represented by circa 13,000 employees across 112 offices worldwide.

Your career with us should reflect your energy and passion. That's why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and we'll give you the support you need to be at the top of your game. We offer you the freedom to be a positive disruptor and turn big ideas into bold, industry-changing realities—for our business, for clients, and for you.

Our Services

Investor Due Diligence

• AML screening to ensure investor compliance with money laundering regulations
• All investor types considered (individual, nominee, entities, trusts, partnerships, etc.)
• Collection and identification of beneficial owners and shareholders
• Upfront and ongoing screening of investors and associated parties (UBOs, directors, trustees, etc.)
• PEP identification and reporting

Registration and Static Data

• Maintain investor registers, including all static data such as address, email addresses, PEP status, investor risk classification, and tracking of KYC renewal dates under the continuous monitoring program
• Distribute investor communications and mailings via manual email, portal, or system-generated methods

Dealing & Cash

• Receive and process subscriptions, redemptions, transfers, and switches
• Approve bank information for wires
• Match money received to money in the bank

Reconciliations

• Reconcile money movements related to subscriptions, redemptions, switches, and distributions
• Investigate reconciliation breaks
• Chase for missing monies related to partial or unsettled payments
• Ensure custodians and distributors are all reconciled by the end of each month

Reporting

• Client reporting via email or system-generated reports or portal (PFS Paxus, Apex Connect, E-front, Investment Café)
• Fund manager reporting: missing documents, AML status of investors, estimated and confirmed cash flows
• Investor reporting: NAV statements, contract notes, confirmation of subscription and redemption
• Capital calls, dividend distribution notices, or any other communication requested by board of directors or investment managers
• Custodian and distributor reporting: fund settlement contract notes, access to accounts for ClearStream, Allfunds, and more
• Family office reporting: updating family office investor accounts

Tax, FATCA/CRS

• Collection of relevant FATCA/CRS forms
• TIN and GIIN verification
• Tax declaration collection
• Defining tax status of every investor in the system