Account Manager

Key responsibility:

Client relationship & account ownership
Serve as the primary point of contact for all assigned clients, sponsors, brand partners, and the shows throughout the project lifecycle.
Understand client goals, brand guidelines, and KPIs to ensure all podcast content and deliverables align with expectations.

Project & production coordination
Plan, organize, and coordinate all stages of podcast production, ensuring alignment with client objectives.
Develop and maintain detailed timelines and trackers to ensure deliverables meet client expectations.
Act as the hub between clients, production, creative, and technical teams to ensure accuracy and efficiency.
Attend on-site shoots when necessary to ensure client experience is well-managed and expectations are met.

Sponsorship & brand partnership management
Lead communication with all stakeholders regarding deliverables, approvals, and campaign execution.
Assist in developing sponsorship and partnership proposals based on client needs and platform opportunities.
Ensure all sponsor deliverables (logo placements, live reads, brand mentions, integrations) are executed and approved.

Content delivery & approvals
Manage the client review cycle by organizing briefings, collecting feedback, and ensuring revisions are applied accurately.
Coordinate the delivery of final assets, ensuring all client requirements and brand guidelines are met.

Internal coordination
Work closely with producers, editors, and creative teams to translate client requirements into clear production tasks.
Maintain accurate documentation and archiving of all materials, approvals, and communications.
Ensure cross-department alignment, particularly finance, procurement, and production.

Budgeting, finance & admin oversight
Track and manage account budgets, billing schedules, and expenses in coordination with the finance team.
Raise PRs and follow up on POs to ensure smooth financial flows.
Ensure all contracts and agreements for clients and partners are signed, processed, and filed.

Performance tracking & reporting
Prepare weekly progress reports outlining project status, milestones, risks, and projects’ updates.
Monitor performance KPIs for sponsored episodes and campaigns.
Provide management with insights, risks, and recommendations to optimize client happiness and account growth.

Client experience & relationship development
Maintain professional, clear, and proactive communication with clients at all stages.
Represent the company professionally in meetings, shoots, and events.
Identify opportunities for account growth, renewals, and upselling of new podcast services.