Admin / Guest Experience Executive

Key Responsibilities:

• Respond to guest inquiries and bookings via PMS (Hostaway).
  

• Coordinate check-in/check-out schedules with the Operations Manager.
  

• Monitor guest reviews and escalate complaints to the Operations Manager.
  

• Update management on unit statuses and guest feedback.
  

• Assist with reports on occupancy, revenue, and maintenance alerts.
  

• Support inventory tracking of consumables and amenities.
  

• Ensure smooth communication between operations, cleaning teams, and management.
  

• Maintain all books, reports, folders, and files related to company operations.
  

Requirements

Qualifications & Skills:

• Experience in hospitality or customer service.
  

• Proficiency with PMS (Hostaway) and office tools.
  

• Excellent communication and interpersonal skills.
  

• Organized, detail-oriented, and proactive.
  

• Flexible and available for all-round hospitality tasks.