Administrative Support Specialist

Administrative Support Specialist-
Location: Remote
Contract length:3 months
Pay: $25-30/hr.

We're seeking a temporary Administrative Support Specialist to manage tool support operations for agent teams. This role serves as the operational backbone for agent tool access--ensuring agents have the systems they need to work, resolving basic tool issues, and properly closing out access when agents leave. The ideal candidate thrives in a fast-paced, multi-site environment and can effectively manage competing priorities.

Key Responsibilities

• Tool Provisioning: Set up and grant tool access for new agents ahead of training and class start dates, ensuring all required systems are ready on day one.
• Basic Troubleshooting: Field and triage tool-related issues, resolve straightforward problems, and escalate more complex issues to the appropriate team.
• Cross-Functional Liaison: Serve as the primary point of coordination between agents and technical/support teams. Follow up on open tickets and keep stakeholders informed until issues are resolved.
• Deprovisioning: Promptly revoke tool access for agents who leave the team, ensuring compliance and security standards are maintained.
• Tracking & Organization: Maintain accurate, up-to-date records of tool access across multiple concurrent classes and sites.
• Communication: Provide clear and timely updates to trainers, managers, IT/support teams, and agents regarding provisioning status and issue resolution.

Qualifications

• Strong organizational skills with the ability to manage multiple concurrent workstreams across different sites and classes.
• Excellent written and verbal communication skills.
• Comfortable working cross-functionally and following up with multiple teams to drive issues to resolution.
• Basic technical aptitude and the ability to quickly learn new tools and systems.
• Ability to work efficiently and meet deadlines tied to class start and end dates.
• Prior experience in administrative support, IT support, or operations coordination preferred.
• Experience with ticketing systems, spreadsheets, or tracking tools is a plus.