After Sales Manager / Senior Manager

You lead the after-sales service organization for mining hardware and software, oversee customer support, repair, field service, and installation activities, analyze service metrics, resolve technical issues, maintain service knowledge, and develop the support team.

Responsibilities

• Lead the after-sales service strategy
• Oversee installation follow-ups and mining rig maintenance
• Collaborate with engineering teams to troubleshoot hardware and software issues
• Develop and maintain a knowledge base
• Build client relationships through performance reviews and operational audits
• Track and analyze service metrics
• Train and mentor the after-sales support team

Requirements

• Bachelor's degree in Engineering, Business, Operations Management, or a related field
• 8+ years of experience in after-sales service, customer support operations, technical service, or service delivery management
• Experience leading service teams in hardware, technology, data center, telecommunications, semiconductor, or mining equipment environments
• Strong leadership and stakeholder management skills
• Experience managing customer escalations and service performance
• Strong interpersonal and correspondence skills
• Analytical and proactive problem-solving approach
• Experience coordinating concurrent technical audits and urgent priorities