AIP-Client Manager
Role Overview
The Client Manager is responsible for building strong, strategic relationships with SoftwareOne customers, ensuring an exceptional customer experience while maximizing value throughout the customer lifecycle. The role combines account management, sales, customer engagement, and marketing-led growth to strengthen customer loyalty, increase brand advocacy, and identify opportunities for expansion.
Key Responsibilities
- Be the primary point of contact and build and maintain long-term relationships with customers
- Proactively seek new opportunities to expand our customer base, acquiring new logos and bolstering our market presence.
- Play a pivotal role in team strengthening, nurturing internal relationships to ensure seamless collaboration and effective sales strategy execution
- Develop a trusted advisor relationship with customer stakeholders and executive sponsors
- Take ownership on the customer experience
- Understand customer needs and business objectives and offer the right solutions to customers
- Ensure the timely and successful delivery of our solutions
- Keep customers satisfied by delivering exceptional service on a day-to-day basis
- Develop, maintain and execute an account strategy with short-/ mid-/ and long-term goals on Account growth, Profitability, Customer retention, Customer satisfaction
- Lead, moderate and orchestrate all activities on accounts.
- Enhance organization’s reputation by taking ownership for accomplishing new and different requests; exploring opportunities to add value to our customers
- Track and forecast of defined account metrics, KPIs and financials
- Demonstrate proficiency in engaging stakeholders from IT to C-level, articulating the business value of offerings, while also presenting SoftwareOne's diverse portfolio and showcasing customer outcomes achieved through advisory, delivery, and managed services