Analyst - Delivery

The job roles and responsibilities are,

➢ Reach out to existing Foodhub clients active on third-party platforms via cold calls, warm transfers, and following up on interest forms to pitch our integration services.


➢ Guide clients through the integration process, providing clear "do’s and don't" for live operations.


➢ Monitor new integrations for the first 14 days using internal tools to ensure a seamless transition.


➢ Act as the dedicated point of contact for any technical issues or escalations for the clients you converted, ensuring full resolution.


➢ Manage cancellation requests by identifying pain points and persuading clients of the long-term value of remaining integrated.

Requirements

The candidate should have the below skill sets,

➢ 2+ years of experience in account management, Customer Service, sales, or technical support.


➢ Experience in any relevant technology sector; a background in food tech is an advantage but not mandatory.


➢ A strong ability to learn and adapt to evolving technology products and internal software tools.


➢ Familiarity with restaurant POS systems or third-party marketplaces is an added advantage.


➢ Excellent negotiation skills for both sales pitching and retention/cancellation handling.

Benefits

We offer

* Great work environment and friendly team culture

* Competitive Pay

* Cab Facilities.

* Medical Insurance

* Incentives