Analyst, Network Operations
About the role
Network Operations provides 24x7 support for the organization's global production network infrastructure by performing proactive routines that ensure service impacts are avoided. Staff members also interact with customers and peers in Operations and Engineering to facilitate effective handling of service requests and connectivity issues.
Key responsibilities
Perform proactive checkouts and monitoring to avoid service outages or limit their impact
Troubleshoot and isolate faults to restore service when necessary
Develop solutions for Incident Management from Case Study evaluations, including root cause flow charts and troubleshooting procedures
Complete checklists that support pre-production deployment of network services
Coordinate changes at the CAB and perform periodic quality reviews with Engineering
Execute requests for analysis or support and represent Network Operations' strategic initiatives
Coordinate and support pro-active maintenance activities required to keep the infrastructure in good health
Perform monitoring for new events to open incidents
Perform all levels of routine network analysis
Develop and propose solutions for the knowledge base
About you
Bachelor's Degree in Computer Engineering or related field, or 3+ years of experience in lieu of educational credentials
Knowledge of routing protocols and concepts (OSPF, BGP, etc)
Knowledge of TCP/IP, Layer 2 and 3 switching
Superior customer service skills including verbal and written skills
Ability to work in a team oriented environment
Solid understanding of multicast and troubleshooting techniques
Working knowledge of how to use management tools
JNCIA, CCNA, or equivalent knowledge is preferred
Financial industry experience is preferred
Weekend and off hours support is required