App Support Specialist
Application support engineer (fresh graduate) – rotational shifts
Provide first-level technical support for business applications and systems. Monitor application performance and ensure system availability during assigned shifts. Troubleshoot application issues, analyze incidents, and resolve basic technical problems. Escalate complex issues to development or infrastructure teams when required. Monitor system logs, alerts, and scheduled jobs to ensure smooth operations. Assist in software deployments, testing, and production support activities. Perform basic database queries and system validation when needed. Document incidents, troubleshooting steps, and support activities accurately. Utilize analytical and engineering problem-solving skills to identify root causes and improve system reliability. Collaborate with cross-functional teams to ensure continuous service availability and customer satisfaction.
Requirements
- Bachelor's degree in electronics engineering, electrical engineering, computer engineering, or a related field.
- Fresh graduate or up to 1 year of experience.
- Basic understanding of application support, operating systems, and networking concepts.
- Basic knowledge of SQL and databases is preferred.
- Strong analytical and troubleshooting skills.
- Good communication and teamwork abilities.
- Willingness to work rotational or night shifts.
- Good command of English.
- Eagerness to learn new technologies and IT support tools.