Application Production Support Analyst
Location: NYC (Hybrid – at least 3 days onsite/week)
Visa Sponsorship: Talan does not sponsor U.S. work permits or employment visas.
We’re seeking an Application Production Support Analyst to ensure the stability and availability of ION and other internal credit-desk applications. This role supports traders, resolves production issues, proactively monitors systems, and coordinates with technical teams.
Role and responsibilities
- Monitor ION and other internal applications.
- Investigate and resolve production incidents.
- Communicate status updates and maintain incident documentation.
- Support traders through approved communication channels.
- Analyze logs and escalate complex issues.
- Coordinate with developers, business analysts, and regional teams.
- Support releases, changes, and start-of-day checks.
- Follow all security, compliance, and operational procedures.
- Experience supporting fixed-income or credit trading applications.
- Knowledge of trading-desk operations, RFQ lifecycles, and post-trade processes.
- Experience with production monitoring, troubleshooting, and incident management.
- Proficiency in log analysis and log-scraping tools.
- Strong communication and stakeholder-management skills.
- Ability to work independently and collaboratively in a time-sensitive environment.
Company’s Benefits
At Talan, we invest in our employees' well-being and empower them with benefits, including:
- 💵 Competitive salary between USD $105,000 - US$145,00
- 💸401(k) retirement plan with company matching
- 🌴15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
- 📴8 paid holidays + 5 sick days + 2 personal days per year
- ❤️🩹Company health, dental, and vision insurance plans + FSA
- 🦺Voluntary STD and LTD
- 🚍 Commuter/transit benefits
All your information will be kept confidential according to EEO guidelines.