Application Support Engineer
Company Overview
EF Software specializes in healthcare support services applications, combining technology and healthcare to improve patient experiences. We innovate through continuous R&D and focus on ease of use and simplified design to enhance customer workflows.
Job Summary
Provide technical support and maintenance for application softwares, systems, and hardware to ensure optimal performance and resolve user issues efficiently.
Responsibilities
- Responsible for providing technical assistance and support related to software applications, web applications, hardware, and computer systems.
- Responds to queries, runs diagnostic programs, isolates problem, determine and implements solution
- Provide technical assistance and support for incoming queries and issues related to application systems, web applications, and hardware.
- Respond to queries either in person or over the phone
- Write training manuals
- Maintain daily performance of computer systems
- Respond to email messages for customers seeking help
- Ask questions to determine nature of problem
- Walk customer through problem-solving process
- Install, modify, and repair computer hardware and software
- Run diagnostic programs to resolve problems
- Are required to apply information security in accordance with the established policies and procedures of the organization.
Required competencies and certifications
- Diploma or Certificate in IT/Computer Engineering with 1-2 years of working experience in technical support
- Experience in basic networking support
- Experience in supporting OS platforms such as Windows 10 and MS Office applications
Preferred competencies and qualifications
- Resourcefulness and initiative in resolving technical issues
- Positive working attitude
- Effective communication and administrative skills