Application Support II

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As part of the global Bertrandt Group, our team of innovators tackles cutting-edge projects across ADAS, Autonomous Driving, Electric Mobility, and Manufacturing Support, transforming complex issues into sustainable, connected solutions.

Job Category: Information Technology

Job Summary: Application Support II role providing Tier 2 support for a portfolio of enterprise applications.

Responsibilities:

• Diagnosing and resolving functional, configuration, access, and integration issues
• Partnering with the IT Service Desk on escalations; coordinating fixes with application owners, vendors, and stakeholders
• Tracking releases and change impacts
• Maintaining knowledge base articles, runbooks, and support documentation; managing provisioning, deprovisioning, and role changes
• Using AI tools responsibly for troubleshooting and documentation; participating in testing and deployments; identifying recurring issue patterns
• Producing clear written handoffs and ticket notes.