Application Support Intern

Responsibility

· Providing technical support to teams within the organization when required

· Resolve customers’ enquiries or issues upon escalation from internal and external source, ensuring proper follow-up to the final closure.

· Maintaining and updating technical documents and procedures

· Identifying and resolving system issues

· Perform daily system monitoring, verifying integrity and availability of Cartrack’s application

· Perform daily post installation/ QA validation

· Review systems and application logs for remote diagnostic of field devices

· Provide training and assistance to users of Cartrack application systems

· Provide on-site field support and installation

· Verify completion of scheduled jobs

· Internal IT support

Requirements:

· Excellent communication and interpersonal skills

· Hands-on and a positive attitude

· Technically independent with good initiative

· Strong analytical problem-solving skills with an out-of-box approach in providing solutions

· High level of efficiency, accuracy, and responsibility.

· Motivation and a strong desire to take on new challenges and learn as much as possible.