Application Support Specialist

Shared Services: Risk Management- (Full-Time, Day Shift) -

Job Summary: The Application Support Specialist coordinates the activities related to the installation, implementation and tech support of any Risk Management information systems. Is responsible for identifying, troubleshooting and resolving potential hardware and software related issues. Utilizes initiative, independent judgment, and in-depth knowledge of hardware, Microsoft Operating System and general IS processes as well as IS networking, desktop help desk services and general programming. Maintains an understanding of internal business processes. Maintains and supports select applications. Participates in tasks as assigned. Under general supervision, has responsibility for defining application requirements and specifications for large to medium-sized projects. Submits status reports as required. Performs other duties as needed.

Education and Experience: Bachelor's Degree preferred. Minimum four years business, technology or related experience required; preferably with desktop services, computer network and system support.

Knowledge and Skills: Must be able to maintain and modify the various systems utilized in the Risk Management departments. Must be able to perform system analysis, document the configuration, and make recommendation for system improvements. Able to read; write legibly; speak in English with professional quality; use computer, printer, and software programs necessary to the position (e. g., Word, Excel, Outlook, PowerPoint). Operate/troubleshoot basic office equipment required for the position. Able to relate and communicate positively, effectively, and professionally with others; work calmly and respond courteously when under pressure; collaborate and accept direction. Able to communicate effectively in English in person, in writing, and on the telephone; think critically; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; problem solve; recall information with accuracy; pay close attention to detail; work independently with minimal supervision. Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.

Licensures and Certifications: Valid Driver's license required at time of hire.