Application Support Specialist - SkyChain
Job Summary
We are seeking an experienced SkyChain Application Support Specialist with expertise in Cargo Domain operations and Splunk log analysis/debugging. The role involves application and incident management for SkyChain, a cargo management application provided by Accelya. The candidate must be available for out-of-hours on-call support as required.
Must-Have Skills (Mandatory)
- Experience in SkyChain application support OR strong Cargo domain knowledge
- Expertise in Splunk log analysis and debugging
- Strong incident management and troubleshooting capabilities
- Ability to provide on-call support outside regular hours
Good-to-Have Skills (Optional)
- Hands-on experience with other cargo management applications
- Knowledge of ITIL processes for incident and application management
- Familiarity with Accelya's suite of aviation solutions
Qualifications & Experience
- Bachelor’s degree in IT, Computer Science, or a related field
- 3+ years of experience in application support and troubleshooting
- Prior experience in airline cargo operations is a plus