Application/ Technical Support Engineer

Application/ Technical Support Engineer

Responsibilities

• Manage and support the full range of automation products we distribute.

• Provide both pre-sales and post-sales technical/application support by analyzing customer needs and proposing appropriate solutions.

• Prepare and deliver technical proposals, application notes, and solution-based documentation.

• Respond to customer queries and technical issues via email, phone, or onsite visits.

• Conduct product training sessions and live product demonstrations for customers.

• Collaborate with the sales team to maintain and strengthen customer relationships.

• Use application knowledge to showcase how our solutions outperform competing products.

• Interface with product principals to relay customer feedback and recommend enhancements.

• Build and maintain strong relationships with both customers and technology partners to ensure excellent service and continuous improvement.

Job Requirements:

• Degree in Electronics / Electrical / Engineering/ Industrial/ Mechatronics

• Passion for automation, with creative and adaptive approaches

• Good communication skill and ability to communicate technical concepts clearly and effectively

• Training on products will be provided

• Knowledge in PLC, Control/Automation, IOT Knowledge will be added advantage

• 1 – 2 years experience Skills PLC programmable logic controller programming, touch panel, Control And Automation