Assistant Branch Manager

About the Role:

As an Assistant Branch Manager, you'll be more than an operations coordinator-you'll be a trusted leader and problem-solver who ensures the branch runs smoothly and members feel valued. You'll partner with the Branch Manager to guide your team, deliver exceptional service, and help members achieve their financial goals. When the Branch Manager is away, you'll step up and take the lead.

This is your chance to make a real impact-on your team, on our members, and on your career.

What You'll Do:

• Be a Leader: Support and coach your team to deliver outstanding service and meet branch goals. Step in as acting Branch Manager when needed.
• Create Member Success: Help members open accounts, apply for loans, and find solutions that fit their lives. Build relationships that last.
• Drive Growth: Promote products and services that make a difference for members. Lead outreach efforts and sales campaigns to meet goals.
• Keep Things Running: Oversee daily operations, cash management, and compliance to ensure everything is secure and efficient.
• Solve Problems: Research and resolve member inquiries with care and professionalism. Turn challenges into opportunities to strengthen trust.
• Collaborate & Connect: Work with other departments, participate in community events, and represent the Credit Union with pride.

What's In It for You:

• Leadership Experience: Grow your management skills and prepare for future advancement.
• Impact: Make a difference in members' lives every day.
• Team Environment: Join a supportive, collaborative team that values your ideas.

• Career Advancement: Build the leadership skills and operational knowledge needed for Branch Manager and beyond.
• Professional Development: Access training, mentorship, and opportunities to broaden your financial expertise.
• Impact: Play a key role in shaping member experiences and branch success.
• Visibility: Work closely with senior leaders and represent the Credit Union in the community.

Qualifications:

• High school diploma or equivalent required; college coursework preferred.
• 3+ years in branch operations (teller or member service experience a plus).
• Previous leadership or supervisory experience.
• Strong communication, problem-solving, and organizational skills.
• Comfort with Microsoft Office and standard office technology.
• Service-oriented mindset with a willingness to promote products and services.
• Ability to lift up to 25 lbs and travel locally as needed.

ABOUT

At Navigant Credit Union, people helping people isn't just what we do-it's who we are. Since 1915, our mission has been to strengthen the financial well‑being of the families, businesses, and communities we proudly serve.

With $4 billion in assets, we're Rhode Island's largest credit union and one of New England's strongest. Our people‑first values and award‑winning culture-recognized as Rhode Island's Best Place to Work-set us apart.

Our Core Values-Leadership, Unity, Caring, Integrity-guide every interaction and define the teammates who thrive here.

We invest in our people with standout growth opportunities and a best‑in‑class benefits package, including comprehensive health coverage, vision benefits, a generous 401(k) match, tuition reimbursement, competitive pay, paid volunteer days, and more.

If meaningful work and a mission‑driven culture inspire you, explore our open roles and join a team that puts people first.