Assistant Digital Marketing Manager

Position summary

Supports the planning, execution and optimization of digital marketing initiatives to drive brand awareness, guest engagement, revenue growth and direct bookings. Acting as a digital marketing subject matter expert, this role collaborates closely with marketing, sales, revenue management and operations teams to ensure digital campaigns align with business objectives and luxury brand standards.

Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Communicate with potential owners via telephone to set up preview package sales/tours. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Determine and give complimentary gifts to guests as appreciation for their patronage (e.g., rewards points, show tickets).

Perform general office duties to support sales and marketing (e.g., filing, sending emails, typing, faxing). Receive, record, and relay messages accurately, completely, and legibly.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect the privacy and security of guests and coworkers.

Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using