Assistant Director of Accessibility and Learning Support

Who We Are:

Are you ready to work at a dynamic institution that believes in higher education with lower obstacles? Benjamin Franklin Cummings Institute of Technology (now known as Franklin Cummings Tech) is a nationally accredited non-profit, technical college serving Massachusetts. The college was seeded in 1791 with funds from the estate of Benjamin Franklin given to the City of Boston to proliferate access to apprenticeship and entrepreneurship. Today, that legacy has evolved into an accredited college that delivers accessible tech and trade education to level the playing field for aspiring talent.

With a mission to deliver transformative technical and trade education that leads to economic advancement, Franklin Cummings Tech offers a unique mix of certificates and degrees that appeal to enterprising students from Eastern Massachusetts and respond to employer demand for a well-prepared workforce. Intentional partnerships with the industries we serve coupled with high graduation and job placement rates, recently attracted the largest philanthropic gift in the history of the college from the Cummings Foundation, helping to spur incredible growth in the past four years.

Franklin Cummings Tech educates more than 1,000 learners annually across three student types: 1) certificate and degree seekers, 2) continuing education enrollees, and 3) early college students. As evidence that our mission holds resonance student enrollment is up and Fall 2027 applications have soared 16% year over year.

We seek optimistic, data-informed, and dedicated colleagues who are eager to increase student success outcomes and boost total enrollment to 1,500 learners by 2030. Join us in this mission-driven work.

Position Summary:

The Assistant Director of Accessibility and Learning Support provides strategic leadership and daily oversight for disability support services, learning center operations, and academic coaching at Benjamin Franklin Cummings Institute of Technology. Reporting to the Associate Dean of Student Affairs, this role serves as an innovative advocate for student success, ensuring regulatory compliance under ADA/Section 504, managing comprehensive professional tutoring services, and maintaining a dedicated coaching caseload to drive retention and graduation outcomes. The Assistant Director collaborates closely with Student Affairs, Academic Affairs, Enrollment Management, faculty, and campus leadership to foster an accessible and inclusive learning environment.

Essential Functions and Responsibilities:

The following duties are representative of the work performed in this position. Other duties may be assigned based on organizational needs.

Accessibility Services & Legal Compliance:

• Accept and review disability documentation submitted to determine student eligibility for accommodations and make recommendations of reasonable accommodations for student diagnosis.
• Working with student and faculty, put appropriate, reasonable accommodations in place for the classroom.
• Ensure Franklin Cummings Tech’s academic instruction follows ADA (Americans with Disabilities Act) law and guidance via use of accommodations & teaching recommendations that support student learning.
• Maintain records of student disclosures of disability and accommodation requests.
• Investigate, pilot, and adopt practices and policies that provide and/or improve upon timely reasonable accommodations.
• Lead the strategic vision, daily operations, and continuous evaluation of accessibility services across the institution.
• Serve as the primary liaison and point of escalation for campus accessibility compliance, working collaboratively with campus leadership, legal, and facilities regarding physical and technological accessibility.

Inclusive Pedagogy & Assistive Technology:

• Knowledge of and familiarity with various assistive and adaptive technologies to support student learning.
• Develop and facilitate professional development workshops and training for faculty and staff on Universal Design for Learning (UDL), accessibility compliance, and inclusive pedagogy.
• Manage and optimize campus-wide implementation of assistive technologies and adaptive software, ensuring equitable access to digital and online learning environments.
• Learning Support & Tutoring Operations Management
• Leads faculty recruitment and maintenance of records for both in-person and online tutoring in the Kraft Center for Student Success.
• Manage, schedule, and evaluate daily operations of in-person and online tutoring services to ensure subject coverage and quality learning support across all academic disciplines.
• Recruit, hire, train, and supervise student peer tutors, professional tutors, and embedded academic support staff.
• Oversee data collection, tracking, and reporting on accessibility service usage, tutoring center utilization, accommodation compliance, and learning support efficacy to drive institutional retention strategies.

Success Coaching & Institutional Engagement:

• Work as a hands-on advisor, mentor, and coach to a cohort of students.
• Serve as an Academic and Career Success Coach, maintaining an assigned student caseload to provide proactive mentoring, advising, holistic academic support, and goal setting.
• Serve on institutional committees, including the institution’s CARE committee, and participate in institutional activities as required.