Assistant Front Office Manager
The Assistant Front Office Manager (AFOM) supports the Front Office Manager in overseeing daily guest services, reception, and concierge, while driving service standards, team development, and room revenue goals.
Core Responsibilities
Daily Operations Management: Supervise front desk, concierge, guest relations, and switchboard operations; lead daily shift briefings and handle smooth shift handovers.
Guest Relations & Service Recovery: Act as the primary escalation point for complex guest complaints, resolving issues swiftly while ensuring consistent brand service standards.
Team Leadership & Development: Assist with scheduling, onboarding, training, and performance evaluations; coach team members on upselling techniques and standard operating procedures (SOPs).
Financial & Inventory Oversight: Monitor daily room availability, VIP arrivals, and credit limits; support room upselling initiatives and ensure accurate billing and cash-handling compliance.
Cross-Department Collaboration: Liaise continuously with Housekeeping, Engineering, Revenue Management, and Security to maintain room readiness and handle special guest requests.
Emergency & Safety Coordination: Serve as a key duty manager during operational disruptions, medical emergencies, or safety evacuations.
Required Skills
Technical: Proficiency in Property Management Systems, MS Office, and room inventory management.
Communication: Exceptional verbal and written communication, with strong active listening and de-escalation skills.
Leadership & Coaching: Ability to motivate frontline staff, manage high-volume shifts calmly, and resolve interpersonal conflicts.
Financial Acumen: Basic understanding of ADR, RevPAR, cashiering balance procedures, and night audit reporting.
Crisis Management: Decisiveness under pressure, strong multitasking, and sound judgment in emergency situations.
Qualifications & Experience
Education: Bachelor’s degree or diploma in Hospitality Management, Business Administration, or a related field.
Experience: 3+ years of front office experience in a full-service or luxury hotel, including at least 1–2 years in a supervisory role.
Your team and working environment:
At Movenpick Ambassador Hotel Accra, we're more than just colleagues – we're a family!
Experience a supportive and inclusive work environment where everyone contributes to our success. Enjoy fun activities, celebrate achievements together, and grow your career with a business-driven team that values your contributions.
Be part of something special.
Our commitment to Diversity & Inclusion:
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Why work for Accor?
With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.
Become a Heartist®, and let your heart guide you into a world where life pulses with passion.