Assistant Front Office Manager

Assistant Front Office Manager

About Hyatt Hotels London Stratford

Hyatt Regency London Stratford and Hyatt House London Stratford are located in the vibrant Stratford area of East London within Westfield Stratford City, one of Europe’s largest urban shopping and entertainment destinations.

Together, the hotels offer 350 contemporary guestrooms and suites along with 14 versatile meeting and event spaces. The property welcomes a diverse mix of business and leisure travellers and is within walking distance of Queen Elizabeth Olympic Park and the London Stadium.

Dining experiences include Elondi Restaurant & Bar, offering modern British dishes influenced by the vibrant spirit of East London and made with locally sourced ingredients. Colleagues work in a dynamic and fast paced environment supporting both short stay and extended stay guest experiences in one of London’s most vibrant and fast evolving neighbourhoods.

Duties and responsibilities related to the Assistant Front Office Manager role

·Support the management of daily operations within the Front Office department, ensuring high levels of guest satisfaction and achievement of departmental KPIs.

·Play an active role in the recruitment, training, and development of the front office team, setting clear objectives and providing regular performance feedback.

·Lead shifts and supervise the team to ensure seamless, efficient, and professional guest experiences.

·Oversee front office operations in the absence of the manager, maintaining service standards and operational consistency.

·Assist in budgeting, resource planning, and other financial management activities for the department.

About you

You have proven experience in hotel front office management, ideally within the premium segment. With exceptional leadership, communication, and interpersonal skills, you take a guest-focused approach and are committed to maintaining high operational standards. You have the ability to inspire, motivate, and develop your team, ensuring both colleagues and guests enjoy a consistently high-quality experience.

Benefits you will enjoy as an Assistant Front Office Manager

·12 complimentary nights a year across Hyatt Hotels worldwide

·Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!

·Free meals on duty in our colleague restaurant

·Uniform provided and laundered complimentary

·Headspace membership and access to our Employee Assistance Programme

·50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels

·Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.

With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For.

At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.

Next steps\: Apply today for this Assistant Front Office Manager role and start your journey with Hyatt Hotels!