Assistant Guest Relations Manager

Company description

Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms and suites featuring contemporary designs, including a unique side for adults.

All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.

Join our motivated and vibrant team and build your career with us.

Job description

We are seeking a dynamic and customer-oriented assistant guest relation manager to join our team. In this role, you will be responsible for maintaining high-quality guest services and assisting the guest relation manager in overseeing the daily operations of our hotel's front-of-house services.

• Ensure exceptional guest experiences by maintaining high standards of service in areas such as arrivals, departures, rooming, and special requests
• Assist in optimizing hotel occupancy and room rates to maximize revenue
• Handle guest complaints professionally and effectively, ensuring prompt resolution
• Support the guest relation manager in operating a highly proficient and productive guest services department
• Conduct and assist in training programs for the guest service team
• Collaborate with other departments to ensure seamless guest experiences
• Implement and maintain standard operating procedures for the guest service department
• Monitor and improve systems and procedures to enhance operational efficiency
• Assist in managing reservations and coordinating with housekeeping for room readiness
• Contribute to sales efforts by promoting hotel services and special offers
• Ensure compliance with health and safety regulations
• Participate in departmental meetings and continuous improvement initiatives

Qualifications

• Proven experience in guest services or hospitality industry, preferably in a supervisory role
• Strong understanding of hotel operations, including front desk, reception, cashiering, and reservations
• Excellent customer service skills with a focus on guest satisfaction
• Demonstrated leadership abilities and experience in training and developing team members
• Strong problem-solving skills and ability to handle guest complaints effectively
• Proficiency in hotel management software and reservation systems
• Excellent communication and interpersonal skills
• Ability to multitask and work efficiently in a fast-paced environment
• Detail-oriented with strong organizational skills
• Sales-oriented mindset with the ability to upsell hotel services
• Flexibility to work varying shifts, including weekends and holidays
• Knowledge of health and safety regulations in the hospitality industry
• Familiarity with the local area and attractions in Coimbatore is a plus