Assistant Information Technology Manager

Company description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job description

Assist the IT Manager in managing day-to-day IT operations and services.

Supervise and support IT staff, including help desk, systems, network, and technical support teams.

Monitor and maintain servers, networks, computers, software, and other IT infrastructure.

Ensure the availability, reliability, and performance of IT systems and applications.

Provide technical support and troubleshoot hardware, software, network, and system issues.

Manage user accounts, access permissions, email systems, and IT-related security controls.

Assist in implementing and maintaining cybersecurity policies, procedures, and controls.

Monitor system backups and disaster recovery procedures to ensure business continuity.

Assist with IT projects, system upgrades, software implementations, and technology deployments.

Coordinate with external IT vendors, service providers, and technology partners.

Maintain IT documentation, asset inventories, configurations, procedures, and technical records.

Monitor IT performance, identify recurring issues, and recommend improvements.

Assist with IT budgeting, procurement, licensing, and technology resource planning.

Ensure IT systems and processes comply with organizational policies and applicable regulations.

Train and guide employees on IT systems, applications, cybersecurity awareness, and best practices.

Prepare IT reports, performance metrics, and updates for the IT Manager and senior management.

Participate in developing and enforcing IT policies, standards, and procedures.

Provide technical assistance during emergencies, system outages, and critical incidents.

Perform other IT-related duties assigned by the IT Manager.

Qualifications

Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.

3–5 years of relevant IT experience, preferably with supervisory or management responsibilities.

Strong knowledge of computer networks, servers, operating systems, cybersecurity, and IT infrastructure.

Experience with Microsoft 365, Windows environments, cloud technologies, and IT service management is preferred.

Strong troubleshooting, analytical, and problem-solving skills.

Good knowledge of IT security principles and data protection practices.

Excellent communication, organizational, and leadership skills.

Additional information

Experience is an asset.

Fluency in English; additional languages are a plus.