Assistant Manager - Export Customer Service

The role focuses on ensuring seamless order processing, proactive communication, accurate reporting, and strong coordination with internal and external stakeholders.

Order Management & Administration

· Receive and review purchase orders (POs) from group subsidiaries

· Perform order booking in ERP/system accurately and timely

· Validate order details and ensure compliance with internal processes

· Issue clear order instructions to plants, warehouses, and suppliers

Coordination & Follow-up

· Coordinate closely with manufacturing plants for production planning and execution

· Follow up on item code creation and product master data readiness

· Track order progress from confirmation to dispatch

· Maintain regular communication with all stakeholders to ensure timelines are met

Reporting & Communication

· Provide regular order status updates to group subsidiaries

· Prepare and circulate reports on order progress, delays, and key issues

· Maintain and update MDD (Master Delivery Date) in the ERP/system

· Participate in and drive periodic review calls with plants and subsidiaries

Customer Experience & Issue Resolution

· Act as the single point of contact for export order coordination

· Proactively identify and resolve order-related issues

· Ensure high levels of customer satisfaction through responsiveness and transparency

· Manage escalations with a solution-oriented mindset

Looking for Full-time Graduate

Strong coordination and stakeholder management skills

· Excellent reporting and data management capabilities

· Advanced proficiency in MS Excel

· Strong communication skills (verbal & written English is mandatory)

· Highly organized with attention to detail

· Proactive, “pushy” attitude to drive outcomes and meet deadlines

· Customer-centric mindset

· Strong problem-solving and analytical skills

· Ability to work in a fast-paced, dynamic environment