Assistant Manager - Operational Risk (Consultant)

Job Title

Assistant Manager (Grade M)- Operational Risk

Reports To (Title)

Head- Operational Risk

Organization Unit

Operational Risk

Location

Meydan

1. Organization Unit Purpose (why does the unit exist? What is the value delivered by the unit?)

To review, report, monitor and co-ordinate risk related activities across Tanfeeth in co-ordination with Group risk and EI risk and ensure that all Risk aspects are looked at during assessment on the operational processes.

2. Job Purpose (Why does the job exist? What is the value delivered by the job holder to the unit?)

Core

Internal Audit

1. INA observations – review updates from Issue owners to ensure accurate updates are provided to INA and Tanfeeth management.

2. Track /monitor open items with various issue owners for completion within set timelines, escalate /highlight items that would fail to meet the dates.

3. Recommend best practices to be implemented across various units in Tanfeeth.

4. Support the units to self-report management identified issues before Audit activities commences.

Operational Risk

1. Risk analytics & identification - carry out Independent Risk Reviews for High Risk teams.

2. To review the New product and Process assessment (NPPA) with impacted units in collaboration with Group Ops Risk/EI Risk - including

a) Highlight gaps in the proposed processes and ensure a comprehensive Risk assessment and propose solutions where required

b) Manage the turnaround time for business efficiency with various Tanfeeth Units

c) Escalate critical issues

3. Initiate ORCA for critical units & enhance KRIs.

Control Check Sampling thematic analysis

Initiation of targeted Process Risk Assessments

3. Operational Risk events reporting - tracking & trend analysis, ensure quality events data.

4. Drive Monthly risk review sessions with Functional Risk Champions.

Culture

Create Operational risk awareness across the organization including fraud awareness and Information security.

Fraud management:

a) Tracking status of recommendations from investigations of major Fraud cases

b) Suggest process / system enhancements / expanding the scope to other units / create fraud awareness on back of a fraud incident

Secondary - Over time

1. Review RCAs on Real Time Alerts - medium & high risk events- track implementation within units, reporting where targets are moving to improve the control environment.

2. Periodic review of control checks due to changes in policy, process, events (internal & external)

3. Periodic review of KRI content & focus

4. BCP - tracking annual testing status/ key issues status

5. Customer complaints (top 3) – RCA periodic review to evaluate for broken processes/ controls gaps exist that could lead to Operational Risk (if any).

3. Job Content (List Deliverables, Performance Measures and Main Tasks)

Key Deliverables

Performance Measures

Main Tasks

1. Group Operational Risk framework embedment

Monthly, quarterly & annual KPIs and performance

Oversight in monitoring the State of Control Environment, Responsiveness & Resilience in Tanfeeth Units as per the Job Purpose above.

Support units during NPPAs reviews, Process Risk Assessments and ORCAs to ensure where control gaps exist they are assigned for delivery so that the Operating control environment is maintained and or improved.

Tracking Risk events, Issues and Actions, Fraud recommendations.

2. Internal Audit – 3rd Line of defense

Improvement in the Operating control environment

Push responsible person/ issue owners to deliver quality closure of Audit items and other recommendations within agreed dates.

3. Awareness & Culture

Staff Awareness and Culture

Implement the Operational Risk trainings and awareness program(s) that will be developed for the various target groups.

4. Job /Person Specifications (required to carry out the job, not what the current or recommended incumbent possesses)

Description of Knowledge / Skill etc.

State whether Desirable or Essential

a. Skills

Technical & Professional

· Banking experience.

· Language proficiency in Written and Spoken English.

· 5 – 7+ years’ experience in risk/internal controls or processes reviews in a bank in different units.

· Knowledge of banking products, processes and systems.

· Ability to undertake ownership and lead reviews

· Understanding of operational risk and Basel II approaches

· Team player with right attitude

· Should be able to think out of the box, Analytical & problem solving skills.

· Should be able to work as team member, helpful and self-motivated.

· Professional certifications in risk is preferable but not a requirement.

· Essential

· Essential

Managerial & Leadership

· Relationship and conflict management

· Communication skills

· Negotiation and Influencing

· Lead/motivate team

· Achievement oriented

· Collaborative

· Essential

· Essential

· Essential

· Essential

· Essential

· Essential

· Essential

b. Behaviors

· Ability to lead, plan and manage change

· Priority setting and ability to handle multiple Initiatives at the same time.

· Proactive/Self starter

· Deadlines driven

· Decisive

· Multicultural and diversity working environment conscious

· Essential

· Essential

· Essential

· Essential

· Essential

c. Prior work experience required

· Over 3 years’ experience in risk/internal controls or processes reviews in a bank in different units.

· Over 7 years’ experience and Knowledge of banking products, processes and systems.

· Ability to undertake ownership and lead reviews

· Understanding of operational risk and Basel II approaches

· Team player with right attitude

· Should be able to think out of the box, Analytical & problem solving skills.

· Should be able to work as team member, helpful and self-motivated.

· Essential

d. Education and/or professional qualification

· Graduate. Bachelor’s degree in any field.

· Essential

e. Any professional certification required

· Professional certifications in Operational Risk is preferable but not a requirement.

Unit Manager

Name & Signature

Date

5. Job Evaluation Results (To be filled by HR)

Existing

Evaluated

Existing

Evaluated

Job Family

Job Family Role

Job Band

Job Title

Comments:

Approver Name, Signature & Date

Head of Performance & Rewards

Head of Human Resources