Assistant Property Manager

Schedule is Tuesday-Saturday 40 hours/week.

Responsible for managing high-volume RV reservation inquiries and bookings while delivering exceptional customer service. Supports day-to-day community administrative needs and assists with park cleanliness as needed, while consistently modeling the organization’s Purpose, Values, Standards, and Core Competencies.

ESSENTIAL FUNCTIONS

Duties/Responsibilities:

Reservations, Prospective Resident Communication, and Occupancy Management:

• Manage high-volume inbound and outbound calls, emails, and online inquiries related to RV reservations.
• Process, modify, and confirm reservations accurately and efficiently using the reservation system and CRM.
• Provide clear, friendly, and timely communication to callers regarding availability, rates, policies, and park amenities.
• Maximize occupancy through effective reservation management.
• Maintain accurate records, reservation details, and notes within the system.

Guest Experience and Issue Resolution:

• Handle questions, concerns, and issues professionally, escalating to management as needed.
• Build positive relationships with callers, residents, vendors, and team members.

Administrative and Operational Support:

• Support community administrative tasks, including basic data entry, reporting, filing, and coordination with onsite teams.
• Communicate daily with management regarding occupancy, caller and resident feedback, operational concerns, and recommendations for improvement.
• Support operational efficiency by coordinating with maintenance and onsite team members as needed.

Park Presentation, Safety, and Compliance:

• Assist with park presentation and cleanliness as needed, including picking up trash, debris, and helping maintain common areas.
• Maintain a clean, organized, and safe work environment.
• Ensure all interactions and processes comply with company policies, Fair Housing regulations, and applicable local, state, and federal laws.