Assistant Quality Manager

Company description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.

Job description

The Assistant Quality Manager plays a key supporting role in implementing, maintaining, and continuously improving quality and sustainability systems across the resort. Reporting directly to the General Manager, this position assists in driving compliance with internal standards, Egyptian regulations, and international certifications, while supporting sustainability initiatives that enhance operational efficiency and environmental responsibility.
This role is ideal for a detail-oriented professional with strong analytical skills, hands-on operational awareness, and a passion for quality excellence and sustainable hospitality practices.

Key responsibilities

• Quality management support
  Assist in the implementation, maintenance, and monitoring of Quality Management Systems (QMS) and Environmental Management Systems (EMS).
  Support internal audits, inspections, and compliance checks; help document findings and follow up on corrective and preventive actions (CAPA).
  Assist in analyzing operational data, guest feedback, and performance indicators to identify trends and improvement opportunities.
• Sustainability & environmental initiatives
  Assist in executing sustainability programs related to waste management, energy efficiency, water conservation, and resource optimization.
  Support monitoring of environmental performance metrics and sustainability KPIs.
• Training & communication
  Support the development and delivery of training programs on quality standards, sustainability practices, and compliance requirements.
  Assist in raising awareness among employees about quality, environmental responsibility, and continuous improvement culture.
  Prepare draft reports, dashboards, and presentations on quality and sustainability performance for management review.
• Compliance & coordination
  Support coordination with external auditors, consultants, and regulatory bodies as directed by the Manager.
  Assist in maintaining proper documentation, records, and certification requirements.
  Help identify potential quality or environmental risks and escalate issues proactively.

Qualifications

Skills and competencies:

• Strong analytical and problem-solving skills.
• Excellent attention to detail.
• Proficient in data analysis and reporting.
• Good communication and teamwork abilities.
• Ability to work independently and manage time effectively.