Assistant Retail Manager

Key Responsibilities

Sales focus

• Able to manage, drive and achieve KPI(s)
• Supervise and motivate team to achieve daily and monthly sales targets.
• Analyze the metiers' sales results monthly to share with Director for performance evaluation and action plan
• Coordinate and execute sales plans, marketing events and promotion programs with the team

Customer Service

• Ensure Customer Experience standards are executed in a consistent manner.
• Recommend creative ideas to build/develop a strong regular customer base.
• Provide coaching to sale staff on soft skills as and when necessary.
• Identifies and handles client enquiries and complaints when escalated.

Operations

• Assist Director to manage and oversee the daily store operations.
• Ensures store presentation is consistent with the brand image.
• Ensure proper security measures are enforced across processes and store.
• Always ensure a high standard of Customer service.

Team Leading

• Responsible for driving a positive team culture and healthy work environment.
• Foster a strong team spirit and always leading in an exemplary manner.
• Organize and facilitate morning briefing with Sales Floor Manager/Store Manager daily for related topics.
• Monitors, coaching and assists Supervisors for all new staff onboarding.
• Oversee team’s development by providing on-the-job training, product training, soft skills training etc.

Other Duties

• Provides inputs and assists Director in whatever duty if required.
• Perform yearly appraisals for the team reporting to the individual.
• Perform any other duties that may be assigned from time to time by Director.

Requirements

• At least 3 years of relevant experience in IT/ Gaming industry or in similar capacity.
• Passion in retail industry with good selling skills.
• Likes Gaming and appreciates quality products.
• Fluent in Mandrain, other languages are a plus
• Must be a good team player, pleasant, service oriented and self motivated.
• Strong team building, interpersonal and communication skills.
• Strong analytical and problem-solving skill set.
• Hands on computer knowledge of MS Office.
• Able to work shifts/ weekends and public holidays
• Able to travel overseas when required.