Assistant Revenue and E-Commerce Manager

Company description

At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.

Job description

How does your working day look like…

Revenue responsibilities:

• Monitor reservations and revenue systems and ensure accurate and up-to-date availability, rates, and inventory across all channels.
• Develop action plans to reach daily / monthly / yearly KPIs.
• Complete all rooms forecasting to accurately project demand and pick up for groups and transient, both short and long term.
• Maintain records pertaining to market segments, transient pace numbers, forecasts, and other rooms’ data.
• Coordinate updates/stay restrictions or rate changes to reflect the hotel selling strategy in response to the market demand.
• Record competitive set pricing and yield strategies and complete analysis on the market and its opportunities based upon the competition and previous history.
• Make sure rate leakages are handled and solved in a timely manner. Use Fornova system to resolve all the rate leakages for all connected partners.
• Develop and implement strategies to optimize room revenue and occupancy levels.
• Analyse market trends, competitor pricing, and demand patterns to make informed decisions in collaboration with Cluster Director of Revenue Management.
• Monitor and adjust room rates based on market conditions and demand fluctuations in collaboration with Cluster Director of Revenue Management.
• Make sure rate plans are correctly indexed / loaded and distributed to all channels.
• Utilize revenue management tools and systems to forecast demand and maximize revenue potential.
• Analyse data to identify trends, opportunities, and areas for improvement.
• Provide insights and recommendations to the management team based on analysis.
• Group rate evaluation of high demand exhibitions.
• Prepare the weekly Rev Max meetings and ensure completion of slides by all allied departments.

E-commerce responsibilities:

In collaboration with appointed agency and regional e-commerce team:

• Measure/evaluate hotel performance – SEO, SEM and PPC campaigns.
• Continuously optimize content (across all languages) - ensure efficient use of researched keywords and recommend data-driven amends.
• Review and monitor the content and search engine ranking of competitors’ websites and react appropriately to maintain competitiveness.
• Review content across the hotel direct websites (25hours and All.com) and liaise with marketing for required changes.
• Collaborate with Cendyn to ensure ROAS on Metasearch campaigns.
• Liaise with the web agency and corporate office for any website/IBE enhancements.

In collaboration with hotel marketing:

• Develop and implement eMarketing initiatives for the hotel’s key feeder markets to increase the number of qualified visitors to the hotel website, thus increasing revenues and conversion.
• Identify and develop joint e-commerce initiatives with qualified local, regional, and/or national partners/sites.
• Establish and implement the hotel’s annual advertising plan for electronic channels and assist with matters related to creative and media planning for PPC.
• Ensure brand and marketing message on electronic channels is consistent with overall marketing activities, i.e., special promotions/offers, etc.
• Research and benchmark electronic media adverts and articles to ensure that the hotel remains a market leader and collaborates with PR & Marketing closely.
• Review and regularly monitor the hotel’s primary competition set and maintain digital performance competitiveness.

Website analytics – REV

• Analyse the website user behaviour, site performance, source of referrals, etc.; and act accordingly.
• Analyse the website production (bookings) reports available from the website statistical package and/or from the hotel’s Opera property management system or any other such MIS tool.
• Provide monthly reports on website KPI to the hotel’s management team and the regional and corporate offices.
• Manage Booking.com Sponsored Ads and Expedia Travel Ads to achieve fair ROAs.
• Drive digital direct goals set by Ennismore regional and corporate office.

Qualifications

Your personality counts more than your CV…

• Bachelor’s degree in hospitality management, business administration, finance, or a related field. Certification in revenue management is a plus.
• Experience with advanced data analytics tools or software.
• Familiarity with hotel industry standards and best practices.
• Proven experience in revenue management, financial analysis, or a similar role within the hospitality industry.
• Strong analytical skills with the ability to interpret complex data and generate actionable insights.
• Proficiency in revenue management systems, property management systems (PMS), and Microsoft Excel.
• Excellent communication and interpersonal skills, with the ability to work collaboratively in a team environment.
• Detail-oriented with strong organizational and time management skills.
• Knowledge of market trends and competitive landscape in the hospitality sector.

Additional information

What’s in it for you…

• Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world.
• Benefit from great offers from our numerous cooperation partners.
• Be part of our hilarious staff parties and much more...