Assistant Starbucks Manager

Position Purpose

The Assistant Starbucks Manager supports the Starbucks Manager in overseeing the daily operation of the Starbucks department. This position helps ensure exceptional customer service, product quality, food safety compliance, and financial performance while assisting with associate development, scheduling, inventory management, and execution of Starbucks brand standards.

Key Responsibilities Department Operations

• Assist in managing the daily operations of the Starbucks department.
• Ensure beverages and food products are prepared according to Starbucks recipes and quality standards.
• Maintain a clean, organized, and well-stocked department.
• Support inventory management, ordering, receiving, and product rotation activities.
• Monitor department conditions to ensure operational excellence and readiness throughout the day.

Customer Service

• Deliver outstanding customer service and create a welcoming environment.
• Assist customers with beverage selections, product knowledge, and special requests.
• Address customer concerns promptly and professionally.
• Promote a culture focused on customer satisfaction and repeat business.
• Ensure every customer receives a positive and consistent Starbucks experience.

Team Leadership

• Assist with recruiting, training, onboarding, and developing department associates.
• Provide coaching and ongoing performance feedback.
• Support scheduling and labor planning efforts.
• Promote teamwork, accountability, and a positive work environment.
• Direct department operations and supervise associates in the manager’s absence.

Sales and Financial Performance

• Support achievement of department sales, labor, and profitability goals.
• Monitor productivity and identify opportunities to improve performance.
• Assist with merchandising, promotional activities, and seasonal programs.
• Help manage inventory levels to minimize waste and out-of-stock conditions.
• Support initiatives that drive sales growth and customer engagement.

Food Safety and Compliance

• Ensure compliance with Starbucks standards, food safety requirements, and company policies.
• Maintain sanitation standards and proper food handling procedures.
• Monitor product freshness, quality, and expiration dates.
• Ensure accurate pricing, signage, and product labeling.
• Promote a safe environment for customers and associates.

Qualifications Required

• High school diploma or equivalent.
• Previous retail, food service, or customer service experience.
• Strong communication and leadership skills.
• Ability to work in a fast-paced environment.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

Preferred

• Previous supervisory or lead experience.
• Starbucks, coffee shop, or food service management experience.
• Knowledge of food safety and sanitation practices.
• Experience with inventory management and labor planning.

Knowledge, Skills, and Abilities

• Leadership and team development.
• Customer service excellence.
• Effective communication and interpersonal skills.
• Organization and time management.
• Problem-solving and decision-making abilities.
• Knowledge of food preparation and beverage service standards.
• Inventory management and merchandising skills.
• Ability to manage multiple priorities in a fast-paced environment.

Physical Requirements

• Frequently lift, carry, push, and pull up to 40 pounds.
• Stand and walk for extended periods.
• Bend, reach, stoop, and perform repetitive motions throughout the workday.
• Operate food preparation and beverage equipment safely.
• Work in varying temperature conditions including refrigerated storage areas.

Working Conditions

• Fast-paced retail food service environment.
• Frequent interaction with customers, associates, and vendors.
• Exposure to hot beverages, food preparation equipment, and cleaning supplies.
• Flexible scheduling including evenings, weekends, and holidays.

Success Measures

• Customer satisfaction and service performance.
• Achievement of sales, labor, and profitability goals.
• Compliance with Starbucks and food safety standards.
• Product quality and operational execution.
• Associate engagement, training, and retention.
• Overall department cleanliness, organization, and efficiency.

· Access to up to 50% of your earned wages before payday, via our partnership with Stream