Assistant Technical Manager
Responsibilities:
This role coordinates product/development/support team to classify/solve incidents report by customer, reporting to the CTO/COO. The candidate must be self-initiating and have a knowledge of services management processes. This role will work with Management to successfully deliver product and services.
The responsibilities of the individual in this position include:
- Gathers incident/problem information.
- Coordinates product/development/support team to solve problem/incident in effective and efficient manners.
- Attend all project related meetings with stakeholders as necessary
- Responsible for directly liaising with product partners and customers to scope requirements on product customization related to the specific project
- Responsible for delivering solutions to problems agreed upon by stakeholders
Requirements:
The successful candidate will have extensive demonstrable skills and experiences including the following:
- Strong problem solving and analytical skills
- DevOps/System engineering skills.
- Cloud Computing (SDN, CDN), Linux, Network, virtualization hand-on experiences
- Solid background in software engineering.
- Capacity to deal with ambiguity and solve complex problems effectively, analytical.
- Proven ability to employ holistic approaches and looks at long term solutions
- Exceptional written, verbal and presentation communication skills in English
- Bachelors degree required
- 1-3 years of experience in a technical management role
Please submit your updated resume in Word/PDF format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified
Email resume to [email protected] (Mr. Lam)
Skype: hoang.lam0608
Tel: 0393229552