Main Duties and Responsibilities

Administration

• Assists in ensuring that Engineering activities are aligned with the Hotel and Corporate Engineering Strategy.
• Assists in conducting regular departmental communication meetings and shift briefings.
• Maintains departmental records, reports, permits, and engineering documentation.
• Supports the Engineering Manager in the development and implementation of departmental objectives and action plans.

Customer Service

• Ensures all engineering colleagues deliver efficient and professional service to guests and internal customers at all times.
• Responds promptly to guest maintenance requests and follows through to ensure satisfactory resolution.
• Assists in handling guest and internal customer complaints related to engineering matters in a courteous and efficient manner.
• Supports hotel operations by maintaining all facilities in excellent condition to enhance the guest experience.

Financial

• Assists in preparing and monitoring the annual Engineering budget.
• Monitors departmental expenses and controls maintenance costs without compromising service quality.
• Assists in reviewing purchase requests, quotations, and invoices relating to technical services, equipment, and engineering supplies.
• Supports inventory management for engineering spare parts and consumables.

Operational

• Supervises the repair, maintenance, and operation of all mechanical, electrical, plumbing, HVAC, kitchen, laundry, and life safety equipment throughout the hotel.
• Assists in planning and executing the Preventive Maintenance Programme and ensures completion of scheduled tasks.
• Conducts regular inspections of guest rooms, public areas, back-of-house facilities, and plant rooms to identify maintenance requirements.
• Ensures fire, life safety, emergency, and security systems remain fully operational and compliant with local regulations.
• Monitors utility consumption and supports the implementation of energy conservation initiatives.
• Coordinates and supervises contractors carrying out maintenance or project work within the hotel.
• Ensures proper upkeep and cleanliness of swimming pools, water features, and associated equipment.
• Assists the Engineering Manager in managing renovation, refurbishment, and capital expenditure projects.

Colleague Management

• Supervises engineering colleagues during assigned shifts and ensures work is carried out according to established standards and procedures.
• Assists in training, coaching, and developing engineering team members to enhance technical and professional competencies.
• Provides guidance and support to colleagues to ensure productivity, teamwork, and high performance.
• Assists in conducting performance reviews and supports colleagues in achieving their development objectives.
• Promotes Hyatt values, employee engagement, and a positive work environment.

Health, Safety and Compliance

• Ensures compliance with all hotel, company, and local regulations relating to fire, health, safety, hygiene, and environmental standards.
• Conducts routine safety inspections and identifies corrective actions where required.
• Maintains statutory records, permits, certifications, and testing schedules.
• Ensures all engineering team members understand and comply with safety procedures and emergency response plans.

General

• Works closely with all departments in a supportive and flexible manner, focusing on the overall success of the hotel and guest satisfaction.
• Attends training sessions, departmental meetings, and hotel briefings as required.
• Maintains a high standard of personal appearance, grooming, and professionalism.
• Performs any other reasonable duties assigned by the Engineering Manager or Hotel Manager.