Associate II, Sales Support (Sales Support Specialist)
· Aftermarket support
o Provide support to customers and sales staff in administrative areas such as order processing, customer quotes, sales information management
o Prepares reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns, etc.
o Work with finance team on monthly sales receivable.
o Prepare & Submit monthly Aftermarket revenue generation report.
· General Administration
o General Sales Administration tasks such as event planning (sales meetings, seminars, etc.), meeting coordination, and occasional assistance with travel.
o Maintain Customer install base, vendor database.
o Maintain AERB portal.
· Agreements and Filing
o Assist Engineers on NDA and route through proper channel for approvals.
o Route legal agreements to proper channel to ensure compliance and due process.
o Develop a process to track aging of Distributor and Customer contracts and ensure that all contracts are kept up to date.
· Logistic support
o Monitor import/export pre-alerts carefully and start import/export declarations in a timely manner.
o Monitor import/export shipments until the goods arrive at destination.
o Track urgent shipments and provide timely updates to customers
o Ensure required documentation and system records are completed in a timely manner for all records of import/export shipments.
o Resolve problems during daily import operation, such as goods delay/damage claim, etc.
o Utilize Logistics System (such as SAP, WMS) to track information.
o Analyze Import/Export Data to improve delivery times and reduce costs
o Provide timely and accurate Import/Export Monthly reports for upper management.
o Interface with forwarders/Customs brokers/overseas shippers by the phone and through emails for import tracking.
o Optimize operations procedures to improve efficiency and support continuous improvement.
o Cooperate with internal stakeholders from other departments in the company Division to achieve win—win situations.
Sales Support Associate